Privacy Policy

Fine Farewell is fully committed to protecting and respecting your privacy. We are compliant with the General Data Protection Regulation 2018. 

Our appointed Data Protection Officer can be contacted at privacy@finefarewell.co.uk.

This policy, together with our terms of use and any other documents referred to on it, sets out the basis on which any personal data we collect from you (the user), or that you provide to us (the company; Fine Farewell), will be processed by us. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it as your privacy is very important to us.

This policy only applies to this website. If you leave our Site via a link or otherwise, you will be subject to the policy of that website provider.

How we handle data from our consumers

“Consumers” are classed as any user of our website who are not business entities. 

Information we may collect, store and process about you:

We collect data using online forms with clear “opt in” options. Users are required to actively select to opt in by ticking the box; we do not assume consent and no such boxes are pre-ticked.

We contact users only for legitimate reasons and only when we believe we are offering something of value to that user. Users can unsubscribe at any time.

We may collect, store and process data relating to your visits to our Site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data.

We store information supplied by customers through our contact forms and user accounts.

This information is stored and processed in order to improve your experience and the experience of others. It is a requirement of using the Site that any data you supply is accurate.

All data regarding gender, geographical location, date of birth or death are fully anonymised and used for statistics and to inform us on trends.

If you have opted in for emails from us, we store your email address to keep you updated in accordance with your wishes which can be changed at any time.

In using our online contact forms, you are agreeing to being contacted the third party you are contacting and Fine Farewell. Your information will not be stored or used for any other purpose.

How data is stored

Private data is securely stored on a password protected database on a secure server with limited access. Only authorised personnel can access that data and each user is tracked.

How data is deleted

If you ask for personal data to be removed from our database it will be permanently deleted within three working days of receipt of your request and in accordance with the General Data Protection Regulation 2018.

Requests to see data

If you ask to see the record of personal data held on our database your request will be processed in accordance with the General Data Protection Regulation 2018.

How we handle business data

We consider any individual entity with a business relating to funerals to be classed as a business for the purpose of this website.

We store and display business data that is in the public domain and/or that we believe to be correct.

Business data that has been deleted is not visible to the public but remains on our secure database for up to 10 years, but only while there is a specific business purpose for doing so.

IP addresses and cookies

We may collect information about your computer, including IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us to:

  • Estimate our audience size and usage pattern.
  • Store information about your preferences, and so allow us to customise our Site according to your individual interests.
  • Recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you activate this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We only permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, when you have given clear consent for 3rd party marketing. If you opt to receive 3rd party marketing, you can opt out at any time.

Disclosure of your information

We may disclose your personal information to third parties in very limited situations:

  • In the event that we sell or buy any business or assets, in which case we may disclose limited personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at privacy@finefarewell.co.uk.

Our Site may, from time to time, contain links to and from the websites of our partner networks.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

How we handle employee data

Employee data is handled in accordance with guidelines from the General Data Protection Regulation 2018.

Changes to our privacy policy

Any changes we may make to our privacy policy will be posted on this page. We advise that you check this page regularly to keep up to date with any necessary changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer, by email: privacy@finefarewell.co.uk.